Return & Refund Policy
Last Updated: September 23, 2026
At Forge & Field Brands, we make every product to order specifically for you. Third-party print-on-demand fulfillment partners produce, print, package, and ship our products after you place your order.
Because each item is made specifically for your order, all sales are final once an order enters production. Please review this policy carefully before placing your order.
Made-to-Order Products
Forge & Field Brands does not maintain an inventory of pre-printed products. When you place an order, we send your product to one of our third-party print-on-demand fulfillment partners for production.
Because your item is produced specifically for your order, we do not accept standard returns or exchanges.
Returns
We do not accept returns for:
- Buyer’s remorse or change of mind
- Ordering the wrong size
- Selecting the wrong color
- Ordering the wrong product or design
- Purchasing the wrong quantity
- Preference regarding fit when the item matches the size ordered
- Other customer ordering errors
Please carefully review the product, design, size, color, quantity, and other selections before completing your purchase.
Refunds
Because our products are made to order, we do not provide refunds for buyer’s remorse, change of mind, sizing issues, color selection, or other customer ordering errors.
Once an order enters production, we have already incurred the costs of producing that product, which we generally cannot recover.
This does not affect any rights or remedies that may be required under applicable law.
Exchanges
We do not offer exchanges for different sizes, colors, designs, or products.
If you are unsure which size to order, please review the applicable sizing information on the product page before completing your purchase.
Damaged, Defective, or Misprinted Products
If your product arrives damaged, defective, or misprinted due to a production issue, please contact us promptly.
Include:
- Your order number
- A description of the problem
- Clear photographs showing the issue
- A photograph showing the entire product when reasonably possible
We will review the information and, when appropriate, submit the issue to our third-party fulfillment partner.
If the fulfillment partner confirms that the product has a qualifying production defect or printing error, we will work with the fulfillment partner to provide the applicable resolution, which may include a replacement or other remedy.
Incorrect Items
If you receive a product, size, color, or design that is different from what you ordered, please contact us promptly with your order number and photographs of the item received.
We will review the issue with our fulfillment partner and work to provide the appropriate resolution once we confirm a fulfillment error.
Order Cancellations & Changes
Our products may enter production shortly after an order is submitted.
If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee that an order can be canceled or modified once it has been placed.
Once an order has entered production, it cannot be canceled or changed.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before submitting your purchase.
If an incorrect or incomplete address results in an unsuccessful delivery, returned package, or other delivery problem, Forge & Field Brands is not responsible for replacement or reshipping costs except where required by applicable law.
Lost or Missing Packages
If tracking information indicates that your package may have been lost in transit, please contact us so we can review the shipment information and determine what options may be available through the fulfillment partner or shipping carrier.
If tracking shows that an order was successfully delivered to the address provided during checkout, please first check around the delivery location and contact the applicable shipping carrier regarding the delivery.
Do Not Return Products Without Authorization
Please do not mail products back to Forge & Field Brands or to the return address shown on your package unless we specifically instruct you to do so.
The return address appearing on a shipment may belong to a third-party fulfillment facility and should not be treated as a customer returns address.
Sending an item back without authorization does not guarantee a replacement, refund, or other resolution.
Contact Us
If there is a problem with your order, please contact us with your order number and a description of the issue:
Forge & Field Brands
Website: forgeandfieldbrands.com
Email: https://forgeandfieldbrands.com/contact
We recommend contacting us as soon as possible after discovering a problem so that we can review it with the applicable fulfillment partner.