Have questions about Forge & Field Brands, our products, shipping, or how our made-to-order process works? You’ll find answers to our most common questions below.
Forge & Field Brands creates apparel inspired by the people who build, repair, maintain, and keep things running. Our designs combine trade pride, jobsite humor, and the experiences skilled tradespeople know all too well.
We’re starting with our electrician collection, with additional trades and products planned as Forge & Field Brands grows.
Your order goes through two stages: production and shipping.
Because each product is made to order, it must be produced before it can be shipped. Production and delivery times can vary depending on the product, fulfillment location, destination, shipping carrier, holidays, and order volume.
Any delivery estimates provided during checkout are estimates and are not guaranteed delivery dates.
Print-on-demand lets us offer original designs, multiple sizes, and different product options without mass-producing inventory that may never sell.
Your item isn’t produced until you order it.
Your order goes through two stages: production and shipping.
Because each product is made to order, we must produce it before we can ship it. Production and delivery times vary by product, fulfillment location, destination, shipping carrier, holidays, and order volume.
Any delivery estimates provided during checkout are estimates and are not guaranteed delivery dates.
When tracking is available, you will receive tracking information after your order has been produced and shipped.
Keep in mind that tracking information may take some time to update after a shipping label is created.
Items from the same order may be produced at different fulfillment facilities or shipped separately.
If so, your products may arrive in multiple packages on different days.
Contact us as soon as possible if you need to make a change.
Our orders may enter production shortly after they’re submitted, so we cannot guarantee that an order can be changed or canceled.
Once an order enters production, we can’t cancel or change it.
No. Because we make our products specifically for each order, we do not accept returns for buyer’s remorse or a change of mind.
Please review your order carefully before completing your purchase.
We don’t offer size exchanges because each replacement product must be produced as a new order.
Please review the sizing information provided on the product page before ordering.
Customers must select the correct product, size, color, and quantity before placing an order.
Because we make products to order, we cannot accept returns, exchanges, or refunds for incorrect customer selections.
Contact us promptly if your product arrives damaged, defective, misprinted, or with another apparent production problem.
Please provide your order number, a description of the issue, and clear photographs showing the problem.
We’ll review the issue and, when appropriate, submit it to our fulfillment partner. If we confirm a qualifying production or fulfillment error, we’ll work with the fulfillment partner to provide the appropriate resolution.
If the product, design, size, or color you receive is different from what you ordered, contact us with your order number and photographs of the item.
We’ll review the issue with our fulfillment partner and work toward an appropriate resolution once we confirm a fulfillment error.
Because our products are made to order, we do not provide refunds for buyer’s remorse, change of mind, sizing issues, color selection, or other customer ordering errors.
If your product arrives damaged, defective, misprinted, or incorrect, contact us so we can review the issue with our fulfillment partner.
For complete details, please review our Return & Refund Policy.
Do not send products back unless we specifically instruct you to do so.
The return address printed on your package may belong to the third-party company that produced or shipped your order and is not necessarily a customer returns address.
Unauthorized returns do not guarantee a replacement, refund, or other resolution.
Customers are responsible for entering a complete and accurate shipping address during checkout.
If you notice an error, contact us immediately. If your order has not entered production or shipping, we will determine whether the information can still be changed.
We cannot guarantee address changes once an order has entered fulfillment.
If your tracking information suggests that your package has been lost in transit, contact us with your order number. We’ll review the available tracking information and determine what options may be available through the fulfillment partner or shipping carrier.
If tracking shows the package as delivered, we recommend checking around the delivery location and contacting the carrier first.
Available colors depend on the product and design. You’ll see the currently available color options directly on each product page.
We intentionally select colors that work well with each design rather than offering every possible shirt color.
Check the sizing information on the individual product page before ordering.
We recommend comparing the provided measurements with a shirt you already own that fits you well, rather than relying only on the size name.
Because we make our products to order, we cannot exchange items if you select the wrong size.
We make reasonable efforts to represent our designs accurately, but there may be slight differences between what you see on your screen and the finished product.
Screen settings, garment color, printing methods, fabric, and other production factors can affect the final appearance of printed colors.
Follow the care instructions provided with your product. Proper washing and drying can help preserve the garment and printed design.
For printed apparel, avoiding excessive heat can generally help extend the life of the print.
Our Forge & Field Brands collections feature designs selected and developed specifically for the brand and the skilled-trades audience.
Please do not reproduce, copy, sell, or commercially use our artwork or designs without permission.
Electricians are our first collection, but Forge & Field Brands isn’t intended to be an electrician-only brand.
Our goal is to build collections around multiple skilled trades while keeping each one focused on the humor, culture, pride, and experiences of the people doing the work.
Not yet, but they’re coming.
As Forge & Field Brands grows, we plan to introduce designs for additional skilled trades. We’ll add new collections and designs to the website as they’re released.
Check our New Arrivals section for the latest Forge & Field designs.
You can also join our email list to hear about new designs, collections, and promotions.
If you have a question about a product or an existing order, contact us at:
Forge & Field Brands
Website: forgeandfieldbrands.com
Email: https://forgeandfieldbrands.com/contact
If you’re contacting us about an existing order, include your order number so we can locate it more quickly.